Browse through our library of instructions, and guidelines.

MiVoice Connect Edge Gateway

This guide outlines the benefits of the Edge Gateway—providing a consistent experience for office-based and remote employees, eliminating the requirement for a VPN, as well as streamlining and securing remote endpoints.  Read More.

Mitel MiVoice Integration for Salesforce

MiVoice Integration for Salesforce can provide more spontaneous communication capabilities, enhanced business intelligence, and improved interaction with clients. Explore the key benefits in this brief PDF.  Read More.

MiVoice Connect IP Phone Overview

A brief PDF that illustrates the major characteristics and benefits of IP 400 Series and MiVoice Connect 6900 IP Series phone systems. Contains a helpful comparison table for seven different IP phone models.  Read More.

The Mitel Headset Lineup

In this PDF, explore the benefits and major features of five different models in Mitel’s headset family, including the H40 Stereo DECT Cordless Headset, the Integrated DECT Cordless Headset, and the H10 Stereo USB Headset.  Read More.

Deploying MiVoice Connect with VMware

This PDF outlines requirements and resources for using VMware to deploy Mitel MiVoice Connect in any virtual environment. Topics include how to configure MiVoice virtual machines using the best configuration practices and supported VMware and Versions and Features.  Read More.

Network Best Practices for Mitel MiVoice Connect

This in-depth PDF examines best practices for data networking and includes Data Network VolP subjects such as Configuring VLANs for IP Phones, Understanding VLAN Design, Automatic VLAN Assignment, DHCP, QoS Design, AutoQoS, Port Securing and MTU, and Configuring LAN and WAN QoS.  Read More.

MiVoice Connect Product Plans

A brief guide that will assist you in selecting the right combination of unified communication and collaboration products for your organization. View the features and benefits of Advanced, Standard, and Essentials product plans.  Read More.

MiVoice Business Overview

In today’s fast-moving, high-tech business environment, your business growth depends on the ability to provide an exceptional level of service focused on maintaining important relationships as you connect with colleagues and customers. Learn how Mivoice can help you quickly and competently collaborate and communicate with partners, customers, colleagues, and suppliers.  Read More.

Mitel MiVoice Border Gateway

Provide a workplace that gives your employees the flexibility to work on different devices and the mobility to work in various locations. Build upon your existing Mitel communications system to extend unified communications to employees in remote locations.  Read More.

Engineering Guidelines for MiVoice Business

Mitel MiVoice Business is a call-processing system that has the capability to run on hardware platforms that include the Mitel 3300 ICP and industry-standard servers. This information will guide you as you plan your installation of MiVoice Business Communications Platform, providing useful pointers and reminders to consider before you install.  Read More.