National Mitel Platinum
Level Service Provider
IPC is Mitel's 2023 Growth Partner of the Year,
Leading in Remote and Onsite Support.
Customer Support
National Mitel
Platinum Level
Service Provider
Customer Support

Are You In Need of Mitel Service?

Whether you are on the cloud or premise-based, we offer the highest level of Mitel and Shoretel support expertise.

Mitel Platinum Partner
Mitel Platinum Partner
24/7 Customer Service
24/7 Customer Service
Teams of Level 3 Engineers
Teams of Level 3 Engineers
35 Years of Mitel Experience
35 Years of Mitel Experience
National Tech Centers
National Tech Centers
Enterprise Level Service
Enterprise Level Service

How Mitel Service with IPC Measures Up

Average Answer Times
Average Resolution Times
Average Response Times
Customer Satisfaction

Every Business Is Different.
That’s Why MitelService.com Offers Scaled Mitel Support

24/7 monitoring & problem detection

  • Remote management and repairs
  • Onsite engineers available
  • Application specific support
  • Ongoing IT guidance
  • Continued network maintenance

24/7 access to customer service

  • Enterprise-grade ticketing system
  • Unlimited nationwide support
  • Built-in data recovery
  • Fixed monthly or hourly rates
  • Help desk

We Want to Make Your Job Easier—Take Advantage of Our Expertise

Need to Change Your Mitel Support Partner? We can help you with that!

As a Mitel Platinum Partner, switching your Mitel Support Partnership to IPC Tech is a straightforward process. Here’s how it works.

1. Schedule a Consultation with Us

We’ll make sure you’re connected to the right experts for your business and needs.

2. Review Requirements

We’ll work together to understand the current state of your systems and your goals.

3. Process the Partner Change Request (PCR)

After submitting an electronic form with Mitel, IPC Tech is officially on your side.

4. Complete Review of System
Our engineers will dive into your systems for a top to bottom analysis.
5. Recommendations and Training
We’ll let you know what changes should be made and provide personalized team training.
6. Contact Us Whenever You Need Support
Going forward, you have the highest level of Mitel support and service from a Platinum Partner.

MitelService.com Provides Expert Implementation and Support for All Mitel Products

Unified Communications and Collaboration SupportMiCloud Flex
MiVoice Business
MiVoice Office 400
MiVoice MX-One
(Premium Partners)
MiTeam Collaboration
MiTeam Meetings
Third Party Integrations
MiVoice Connect
Contact Center SupportMiContact Business CenterMiContact Center EnterpriseMitel Workforce OptimizationMiContact Center Outbound
Business Phones and Accessories Support6900 Series IP Phones
SIP and IP Phones
SIP-DECT Phones and Base
Conference Phones
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