Employee and Customer Experiences Evolve as Businesses Plan for a New Future

There is no doubt that changes in the wider world have altered how businesses operate. Customer expectations have also changed, with seamless cross-channel digital experiences and more personalized online interactions high on their agenda.

It’s no surprise then that more organizations are rethinking both their long-term customer (CX) and employee experience (EX) strategies. The future resilience and success of businesses will depend on shaping an operational culture that intertwines the two.