Procurement versus Recurring Costs !

Procurement versus Recurring Costs

Why procurement won’t stop enterprises spending more than they should on technology services.

Procurement departments are hugely important to global organisations; they ensure that goods and services are sourced at the best possible price and benefit to the company. But procurement falls down when it comes to recurring costs, particularly when it comes to technology services.

Expecting technology procurement to have a long term impact on costs is like mowing your lawn once and expecting perfectly level grass for the next three years. Things will inevitably start to creep in. Billing errors (for the sake of the analogy we’ll call them ‘dandelions’) fraud/abuse (buttercups) and unused/underused services (a really big molehill) will all mean things will spiral out of control.

Procurement departments play a key role in driving down costs to provide necessary materials and services. But what procurement departments don’t do is check that their hard-negotiated rates are being reflected in their billing, or monitor the usage patterns of end-users to ensure services are being used efficiently, or at all. When an employee leaves, do you have a process to cancel their mobile contracts, or uninstall the ADSL line from their house? Are you recovering the handsets and tablets from those employees? Could you still be paying for the telecoms at your former premises? When an organisation hits a certain size, effectively managing technology costs becomes a task which even the most enthusiastic team of accountants couldn’t accomplish without undergoing several existential crises.

The answer to managing all these recurring technology costs happens to be another recurring technology cost– a Technology Expense Management solution (brilliant robot lawnmower). Fortunately, this recurring cost pays for itself over and over again. It allows companies to forensically check that each individual software license, call, text or byte of data is being correctly billed at the agreed rates. It provides the visibility to understand the total cost of technology services, and the technology needs of the organisation, creating a stronger bargaining position for future negotiations. It assigns the costs of each device to a person, department and office, and spots high-usage and no-usage outliers.

A TEM Technology Expense Management platform manages the complete lifecycle for enterprises’ technologies, including financial market data, telecoms, IT assets, cloud services, hosted applications, machine-to-machine and print expense management. A heavy focus on automation reduces the risks of human error and speeds up processes, through features such as Automated Invoice Processing, and eBonding, which expedites the process of ordering, cancelling and changing services.

Thanks to our friends at MDSL for the post !

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IT Disaster Recovery Plan

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Cuba-IT “Ready for Prime time !”

Despite being one of the world’s last standing communist regimes, Cuba has proved masterful at reinventing its economic priorities in troubled times. With the new and warmer relationships between the US and Havana much progress has been made with IT development and research.Impact_Deluxe_II_33.5x80_Banner

The latest transformation is an IT revolution that is positioning the country as an attractive outsourcing option for American companies, and as a natural gateway to the Canadian and Latin American markets.

Since 1991, Cuba’s information technology sector has been developing at warp speed and now consists of about 45,000 highly skilled workers, 38 per cent of whom have specialized degrees. More than 85 per cent of the country’s IT industry is concentrated in technical services and software development.

“We’ve been investing in this sector for the last 2 years and we now have 35 highly skilled IT workers at every level,” says Tom Penichter, general manager at , the marketing arm of Web Associates LLC of Information Technology and Communications. “IT doesn’t require a lot of financial investment . . . but a considerable amount of time.

We test each developer and rank their skills, English and ability to challenge the work.

We hire the top 2% and begin their journey working on internal projects before taking on Agile responsibilities’ with the larger customers.

We have tremendous expertize in Drupal, PHP,Magento,Wordpress  as well as the more basic .Net and Java

Visit or contact Jack for more info

90 miles away, same time zone and culture makes Cuba the “Best Nearshore destination “

Did I mention great food, fishing beaches as well as world class rum and cigars !

check us out and take a test drive !

Take a ride with

Take a ride with

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Pay for what you use !

Pay For What You Use

The Manager receives his bank statement. Upon inspection, the Manager discovers he can’t afford that new 4k TV this month. Or his yearly donation to the children’s charity. But mainly the 4k TV.

The Manager is Furious. He begins a full investigation.

The Manager discovers his daughter has exceeded her roaming data limit by at least 5GB for the last 6 months. He decides that 18 is probably too young to own a phone. The Manager takes action.

After noticing his electricity bill is much higher than last month’s, he investigates every electrical socket in the house until he discovers his neighbour has been siphoning off electricity from his summer house to charge his electric car. The Manager is Furious. The Manager takes action.

The Manager discovers his daughter’s ex-boyfriend was never taken off the insurance on her car. The premiums are huge due to his age, gender and chequered criminal past. The Manager is Furious. He cancels it immediately.

Further down the statement, The Manager sees a subscription to an adult entertainment website. The Manager is F… oh he doesn’t look that bothered actually.

I’m sure he’ll cancel that later…

Back at work, The Manager attends an accounts meeting. It looks like they won’t be able to afford his new company car. Or the employee healthcare scheme. But mainly the all-inclusive luxury 2-week Mediterranean managerial networking cruise.

The Manager is disappointed, and berates his sales team. He doesn’t consider that unnecessary costs are hurting The Company’s profitability.

The Manager doesn’t discover all the global employees running up overage charges on mobile data. Or all the phone contracts The Company is paying for with zero usage.

The Manager doesn’t discover the bills still coming in for offices around the world which they no longer own. Or the active phone contracts for people the company no longer employs.


You wouldn’t treat your own money this way, so why treat your company’s? You shouldn’t have to pay for what you don’t use – you just need the right tools to visualize and understand your costs.

It’s hard to cover all the bases all the time, Check with a local consulting or TEM firm that can give you some help!

Thanks to our friends at MDSL for the post!

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Can you lower your Telecom Costs ?

TEM Cost Savings – ” Negotiated Savings “

The Manager has come under criticism for agreeing to some unfavorable deals in recent times. The Company’s telecom contracts are coming up for renewal, and The Manager spies an opportunity.
“How can I make my mark on this deal?”

  • You Have A Choice

If you’re unhappy with the price of your fixed-line telecoms from Drop Callz or the moblie service from Incredibly Ltd, you can always change provider. Remember, vendors want your business, and will do what they can to ease the transition to their service. Changing vendors can result in a significant reduction on your telecom spend.

  • Remember to Negotiate

If you’re a large company, telecom vendors really want your business. They would rather negotiate below their standard business rates than lose you to a competitor. Don’t just accept the first figures you’re quoted.

So are you going to negotiate now, Mr Manager?

“Yes, immediat-…. I mean, maybe…”

That’s the spirit! 

  • Monitor Contractual Commitments

Your provider may have negotiated a minimum annual spend in your contract, and you will be fined if you don’t spend enough. Use a TEM solution to work out what your company needs so you can negotiate a more reasonable minimum spend in your next contract.

  • Take Independent Expert Advice.

In addition to using data to strenghten your negotiating position, consider taking independent advice from those with experience in the telecom industry. They can help you with your choice of vendor, offer insight into your spending habits and advise you on how to you approach negotiations.

A good Consulting firm can provide all this and more, so yes you can find ways to lower your costs with out hurting your performance.

Thanks to MDSL for the post !
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US Wins Hemingway billfish Tourament

US wins Cuba’s biggest Hemingway billfish tournament in history


The United States won the 66th edition of the Ernest Hemingway International Fishing Tournament, the biggest ever in history held in Havana, Cuba, with over 500 enthusiasts, Caribbean News Now reports.

After four intense days, the US crew “Unbelievable” won the crown among 90 competing vessels, the Marlin SA Marina and Nautical group reported on Saturday during the closing event.

Authorities reported at the Marina Residence that Bull Run and Calhoun Queen also from the US obtained second and third place respectively, demonstrating the experience of the US competitors in this sport.

Other results went to Blue Heron with a 31.5 lb dorado and Sea Clusion with a 39 lb fish, both also from the US, which participated with 83 vessels.

The winner with the largest tuna went to Doris, which represented the fishing community of Cojimar in the municipality of Habana del Este, while Solfia D from Canada won the prize for the first capture by a woman.

In the closing ceremony, Alexis Trujillo, First deputy tourism minister, described the tournament as successful. This competition also had competing teams from Lithuania, Argentina, Russia, Holland, Britain, Mexico, Puerto Rico, Spain, Italy and France.

Trujillo pointed out that during the four-day fishing event, there were 88 captures of marlins, the highest amount in history.

Trujillo invited the participants to compete in the next edition to be held from May 29 to June 3, 2017.

Created in the 1950s by the Nobel Literature Prize laureate, the tournament stands out among others its type such as the World Tuna Cup in Nova Scotia, and the Sable Tournament in Mexico.

Cuba is highly attractive due to its geographic location for sports fishing due to the strong sea currents associated with ocean species, while the deep basins and Caribbean bottoms of the Florida straits and The Bahamas serve as ecological barriers.

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7 Workplaces Best Suited for Two-way Radios and GPS Systems

7 Workplaces Best Suited for Two-way Radios & GPS Systems


Two-way radios are the most streamlined communication devices to use for dispatch-centric industries. The use of such mobile devices increase return on investment (ROI) due to the significant difference in cost when compared to cellular phones and other common means of communication. Two-way digital radios also contribute to the fight against distracted driving and give employees the opportunity to connect with a large group of people using Push-to-Talk (PTT) technology – a much simpler way to have a “conference call.” A vast area of coverage, combined with ease of use, make digital two-way radios the safer, quicker more reliable means of communication for those out in the field, to ensure that both the status of any job and the workers assigned to it are not in jeopardy!

Workforce management solutions like DispatchPlus utilize advanced technology to track mobile workers via GPS and allow them to quickly capture and send field activity updates to the corporate office. Let’s take a look at how efficient and reliable means to communication between field workers and their managers are critical factors in driving growth and success rates across multiple industries.


Because PTT offers instant group exchange, it’s been the preferred method of information exchange in the construction industry for years. Communication across construction crews is crucial to maintaining streamlined operations and worker safety. Workers at various locations on-site are instantly alerted to any safety concerns or unexpected issues through the simple push of a button. Construction workers also need a device that can withstand exposure to dirt, dust, water and extreme temperatures. The agility, flexibility, and efficiency of two-way radios deliver real-time information so project managers can capture critical field data, related to number and location of employees to provide detailed productivity reporting at any given time.


With safety as a growing concern among educators, parents, and students alike, the location-based technology and real-time communication of digital radios significantly improves security. DispatchPlus radios are compliant with Federal Motor Carrier Safety Administration (FMCSA) regulations for driver distraction, making them one of the safest options to use for bus communications. With schools always seeking ways to find cost-effective solutions to meet shrinking budgets, digital radios are the preferred choice.


The energy industry faces a broad range of challenges including government regulation, environmental accountability, operational hazards, and high competition. Leveraging communication services for teams to stay connected is critical to employee safety, productivity, and revenue growth. Teams that work in harsh conditions or remote locations need devices that will not have network outages or failures as a safety precaution should an emergency arise. The noise-canceling technology of DispatchPlus radios enhances communication performance and reduces service disruption. Crews can work more efficiently knowing that they can be in constant contact with each other, increasing safety and accountability to project managers.

Field Services

Service technicians are often out by themselves making it vital that they have quick,

reliable communications to reach out to their home office when needed, and so the home office can reach them as well. PTT location tracking, job start notification, and job completion keep field techs accountable leading to superior customer service. Two-way radio service with DispatchPlus allows field workers to notify command of any issues in the field like if the client isn’t available or if there are delays.

GPS capabilities track worker productivity and efficiency by being able to reference travel routes, arrival times, and departure times. By using location services to track people and vehicles, GPS radios can be configured to transmit location status at pre-programmed intervals or in case of emergency. This advanced approach combines GPS modem and receiver integrated with portable radios.


From supporting mass transit and public works, to park services and local events, government workers can use two-way radios in a variety of capacities. Often in the summer, city governments host concerts in outdoor venues and Independence Day fireworks displays. Workers at these events can use two-way radio communication to make sure the event runs smoothly, address any issues, and call for emergency help if needed.

During a snowstorm, flood, or other natural disaster, visibility and response time are paramount when allocating tasks, especially when local citizens are concerned.

Local government officials can utilize two-way radio technology to track and monitor location of supporters when they are out canvassing neighborhoods. This technology provides a less expensive alternative to cell phones and keeps the team aware of updates at once.


Transportation, storage and distribution managers can use two-way communication to increase operational efficiency. Simple errors can cause huge issues when it comes to packaging and delivering goods. Digital radios are more reliable than cell phones, and when it comes to moving goods, transportation and distribution professionals need quick communication. It’s important for transportation drivers to have the quickest and safest form of communication. With noise-canceling technology, digital radios offer more clear voice delivery so drivers can concentrate on the road instead of missing a message.

Waste Management

Two-way radio communication benefits waste management operators by improving operations efficiency, reducing costs, and meeting regulatory requirements. DispatchPlus enables dispatchers and drivers/crews to be in constant communication.


Digital two-way radio systems such as DispatchPlus are a great means of communication throughout many dispatch-centric occupations and field-working services. By providing, easy-to-use, one-touch group communications, these systems provide a safer alternative to cellular devices, at less of a monthly cost. Because communication facilitates efficiency, jobs can be completed quicker and therefore a greater (ROI) is acquired through the intake and completion of work.

Thanks to PDV for the post !

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The Long Term Value of TEM

The Long Term Value of TEM

Our Top 5 Reasons for Sticking with an Expense Management Solution

When prospective customers approach us looking for a Telecom Expense Management (TEM) solution, they are often focused on the expected ROI within the first 6 months to 2 years, which can yield high results and significant savings, as well as a few surprising insights into user behavior.

However, Most customers realize other long term benefits, which tend to be unfamiliar to the public.

The top 5 of these hidden gems are:

  1. Accurately budget and forecast telecom expenses for any expected headcount increase, or downsizing and closing a location
  2. Standard and controlled processes for ordering and making changes to inventory – no out of process ordering
  3. Enforce company mobility policies
  4. Fully understand your inventory and have a clear picture for any ‘what if’ analysis
  5. Accurate data for business analytics i.e. contract re-negotiation.

With a properly sized TEM solution  customers manage not only to benefit from substantial cost reduction, but also are able to fully control their mobility growth, understand the trends, and know how to support and effectively plan for future business needs. Thanks to MDSL for the post!

Want to hear more about these benefits – Contact  one of our TEM experts @

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Privacy Themes for Mobile Workforce’s

Privacy Themes For Employees in Mobile Workforce Tracking

947-293_Privacy-ThemeThe proliferation of communication technologies has resulted in a work environment that uses email, cell phones, radio, and other channels that are subject to monitoring and tracking. An array of technologies and platforms makes workforce tracking easy and cost-effective, but not all devices are created equally. Safety and accountability are the primary goals of workforce monitoring, and the balance between surveillance and privacy is key. Digital two-way radios are an attractive option for dispatch-centric businesses and can reduce costs, limit distractions, increase durability and provide employees with a greater sense of privacy. In many ways, two-way radios are an excellent alternative to other methods of workforce tracking due to their non-invasive nature and easy-to-use technology. While every business is different, a product such as DispatchPlus is ideal for those looking for a reliable workforce tracking system that increases efficiency and workflow, while allowing the employee to turn off the tracking function during lunch breaks and time-off.

Monitoring the Mobile Workforce

The mobile workforce is often subject to monitoring, tracking and surveillance at a significantly higher level than a static workforce. In no small part, this trend is a result of the rapid growth of such a workforce that is expected to grow by 9.56% in the next five years—to 105.4 million workers in the United States, according to a report by solutions company Mobile Worker. An industry report by virtualization, networking and cloud computing giant Citrix estimates a 72 percent increase in the number of enterprise mobile devices. The large-scale adoption of enterprise mobility, the growth of local business, and their reliance on cellular, wireless and radio-based networks, means that a substantial percentage of workers conduct business while on the move. At any given time, the average mobile worker is entrusted with tens of thousands of dollars of company equipment—a leading argument for workforce tracking. However, ensuring workforce privacy as a fundamental right is also the responsibility of every ethical corporation.

Managing Efficiency

Tracking a field technician or delivery by physical, cell phone, tablet or wireless networks is a common practice that can help improve efficiency and lower the turnaround times of services. However, it is important for employers and employees to understand that the purpose of workforce tracking is not to “snoop” on employees but to ensure that due process and productivity are maintained in the field. A recent lawsuit in California highlights the privacy challenges that employers need to address. The case filed by the employee of a money transfer services company alleged that her employer had required app-based monitoring around the clock and tracked her movements after working hours. Consequently, responsible monitoring of a mobile workforce is not merely ethical, but an essential part of ensuring that the balance between tracking a worker’s performance or delays out in the field does not extend to malicious or intrusive surveillance. Several leading mobile workforce productivity platforms such as DispatchPlus allow tracking to be turned off during breaks and after work to protect an employee’s privacy.

Customer Responsiveness and Safety

Local businesses often invest hundreds of thousands of dollars in equipment, vehicles, and personnel in order to provide agile and responsive services to their clientele. For example, a utility repair firm or online retailer stands to lose thousands of dollars in case of delayed service calls or shipment deliveries. Workforce tracking enables these businesses to respond to such delays by sending in reserve field workers or diverting other technicians to cover for the delivery. On-the-ground tracking can also be used to inform clients of any expected delays and the estimated time of arrival. Tracking and monitoring services can mitigate the risks and losses incurred because of incidents such as vehicle or inventory theft, accidents, and other force majeure events. Workforce tracking via wireless radio and cellular networks is also essential to ensuring the safety of a mobile workforce. Businesses whose field workers routinely operate in dangerous environments or face events such as natural disasters rely on robust workforce tracking to identify how long an employee is in a potentially hazardous zone and use geofencing and routing capabilities to help avoid such zones.

However, it is vital that employee and client privacy takes precedence over efficiency and customer responsiveness. Creating a stable and robust combination of policies, practices and cross-departmental accountability frameworks involving Human Resources, Operations, Security, Risk Management and primarily, Senior Management is essential to ensuring the implementation of privacy themes for employees in workforce tracking.


Businesses often walk the fine line between ensuring efficiency and employee privacy. Wireless and cellular network monitoring tools can help keep employees safe, ensure the optimum productivity, create a responsive contingency plan, and prevent the loss or theft of millions of dollars’ worth of equipment. The rapid growth of the mobile workforce and the increased sensitivity to privacy requires smart productivity and tracking solutions that can be turned off in order to respect privacy. Mismanaged privacy can result in a wide range of adverse consequences including legal action. When managed ethically, workforce tracking can offer improvements in productivity, efficiency, safety, and accountability.

Thanks to PDV for the post !


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Historic Cuba Visit !

Obama Kicks Off Historic Cuba Visit

The visit is the first by a U.S. president in 88 years.

HAVANA (Reuters) – President Barack Obama arrived to small but cheering crowds on Sunday at the start of a historic visit to Cuba that opened a new chapter in U.S. engagement with the island’s Communist government after decades of hostility between the former Cold War foes.

The three-day trip, the first by a U.S. president to Cuba in 88 years, is the culmination of a diplomatic opening announced by Obama and Cuban President Raul Castro in December 2014, ending an estrangement that began when the Cuban revolution ousted a pro-American government in 1959.

“It’s a historic opportunity to engage directly with the Cuban people,” Obama told staff at the newly reopened U.S. Embassy who were gathered at a hotel, his first stop after arriving in the afternoon.

Groups of Cubans watched the motorcade from balconies and backyards as Obama was driven downtown, where a small crowd of Cubans braved a tropical downpour and tight security. They chanted: “Viva Obama, Viva Fidel,” as the president and his family left after eating dinner in a rundown neighborhood.

Obama, who abandoned a longtime U.S. policy of trying to isolate Cuba, wants to make his policy shift irreversible even if a Republican wins the White House in the Nov. 8 election.

But major obstacles remain to full normalization of ties, and the Democratic president’s critics say the visit is premature. U.S. officials concede the trip may not yield immediate concessions from Cuba on rights and economic freedom.

On Sunday, one bystander shouted: “Down with the blockade,” in reference to the U.S. embargo in place for 54 years that remains the top irritant for Cubans. Obama, who responded to the shout by raising his right hand, has asked Congress to rescind the embargo but has been blocked by the Republican leadership.

Underscoring the ideological divide that persists between Washington and Havana, Cuban police, backed by hundreds of pro-government demonstrators, broke up the regular march of a leading dissident group, the Ladies in White, detaining about 50 people just hours before Obama arrived.



Obama arrived at Havana’s Jose Marti International Airport in Air Force One, the presidential jet with “United States of America” emblazoned across its fuselage, a sight almost unimaginable not long ago on the island, just 90 miles (145 km) off the coast of Florida.

He was met by Cuban Foreign Minister Bruno Rodriguez, the top Cuban official present. The formal welcoming ceremony will be on Monday when Obama meets the Cuban president at the presidential palace.

U.S. officials appeared unfazed by Castro’s absence from the airport welcome, even though he personally met and greeted Pope Francis in September. Republican presidential front-runner Donald Trump tweeted that Obama’s visit was a “big deal” but that he got “no respect.”

Obama will hold talks with Castro – but not his brother Fidel, the revolutionary leader – and speak to entrepreneurs on Monday. He meets privately with dissidents, addresses Cubans live on state-run media and attends an exhibition baseball game on Tuesday.

The trip carries both symbolism and substance after decades of hostility between Washington and Havana.

Traveling with first lady Michelle Obama, her mother and their daughters, Sasha and Malia, Obama took in the sights of the colonial-era neighborhood and was given a tour of Havana’s 18th century cathedral by Cardinal Jaime Ortega, who played a role in secret talks that led to the rapprochement 15 months ago.

The Obamas dined at the San Cristobal restaurant, run by an Afro-Cuban as part of a cautious opening to private enterprise since Fidel Castro handed power to his brother in 2008.

The trip makes Obama the first sitting American president to visit Cuba since Calvin Coolidge arrived on a battleship in 1928 and may help chip away at barriers to U.S.-Cuba trade and travel.

Since rapprochement, the two sides have restored diplomatic ties and signed commercial deals on telecommunications and scheduled airline service.

Obama has used executive authority to loosen trade and travel restrictions to advance his outreach to Cuba, one of his top foreign policy priorities along with the Iran nuclear deal.

Cuba still complains about U.S. control of the naval base at Guantanamo Bay under a 1934 lease agreement that Havana says is no longer valid and that Obama has said is not up for discussion. Havana is unhappy with U.S. support for dissidents and anti-communist radio and TV programs beamed into Cuba.

Speaking to reporters, Foreign Trade and Foreign Investment minister Rodrigo Malmierca Díaz said before the U.S. president’s arrival that Obama’s regulatory moves “go in the right direction.” But he added: “We can’t reach a normalization of relations with the blockade still in effect.”

YURI CORTEZ via Getty Images


The Americans in turn criticize one-party rule and repression of political opponents, an issue that aides said Obama would address publicly and privately.

Obama’s critics at home accuse him of making too many concessions for too little in return from the Cuban government and of using his trip to take an unearned “victory lap.”

Obama’s first words to the Cuban people came in a message on Twitter, a social media service that few Cubans can use regularly because of government restrictions on Internet access.

“¿Qué bolá Cuba?” he said, using Cuban slang for “what’s up?”

“Just touched down here, looking forward to meeting and hearing directly from the Cuban people.”

¿Que bolá Cuba? Just touched down here, looking forward to meeting and hearing directly from the Cuban people.

— President Obama (@POTUS) March 20, 2016

Little progress on the main issues is expected when Obama and Castro meet on Monday or at a state dinner that evening.

Instead, the highlights are likely to be Obama’s speech on live Cuban television on Tuesday, when he will also meet dissidents and attend an exhibition baseball game between Major League Baseball’s Tampa Bay Rays and Cuba’s national team.

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