Investment in cloud technology is expected to grow by more than 300% over the next three years as the amount of money dedicated to cloud spending in IT budgets increases. Cloud adoption is heavily discussed and researched, and that’s because the options are so varied and the consequences of choices have such a great impact on businesses.
Gartner recently identified from a survey that buyers of cloud applications are focusing on cost, innovation and agility as reasons for adoption, with 40% saying that overall cost reduction is the main driver. These stats were definitely reflected in a recent event hosted by AOTMP (click here to watch the webinar).
They discussed the enterprise drivers for implementing cloud services and the security and privacy concerns it presents. “Should security be a concern for new installations?” and of course the answer is yes ! If you’re recording conversations in the cloud, the security of that data is sensitive. In our experience when deploying unified communications (UC), integrating real-time communication services in organizations, availability is often seen as an equally important concern. Security in the context of mobility is business critical for the organizations we work with and the loss of any data would be damaging.
Gartner’s research revealed a notable disparity between the thinking of senior IT leaders and non-IT business leaders. Those in IT roles were looking for a ‘modern, innovative IT environment with operational agility with business objectives as key outcomes’ from the cloud. Non-IT personnel on the other hand see cloud migration as a cost saving exercise.
VoIP and UC applications are becoming tied to the cloud and the telecom environment is becoming heavily IP based. This shift infers a responsibility to IT and telecom managers, who are still identified as the group responsible for owning cloud management in organizations. They need to focus on management and skills development to design a strategy capable of deploying a cloud solution effectively. It’s where the non-IT leaders need to gain a better understanding of UC and cloud technology, beyond the obvious cost savings.
Cost savings are usually significant when the correct solution is implemented globally. Most teams often leverage a hybrid solution, a mix of integration and migration, utilizing a private and cloud based approach. This avoids a rushed migration to a full cloud support and the potential complications it entails.
Deployment times are a serious influencer when it comes to deciding on the best solution. For smaller companies they can often jump straight into a UC hosted environment in the cloud as they have an enormous amount of flexibility and they benefit from the wide range of services and devices which such a migration offers. Our work with large multinationals has given us a first hand insight into how best to support organizations during this transition period from private networks to cloud services, understanding the business critical nature of the solutions we deliver.
Benefits beyond cost savings that clients have experienced include tech advances they hadn’t anticipated such as; improved collaboration, better customer services, audio/ video conferencing made easier and a reduction in the amount of support and maintenance effort required from internal staff.
Another interesting discussion during the AOTMP webinar was around the next evolution of UC. The Internet of Things and wearable devices are already expanding the world of UC.
Organizations are also looking for further benefits from the cloud, such as increased capability for employees working from locations away from the office or at home. They’re looking to expand existing capabilities and it’s all about enabling flexibility whilst maintaining security.
What are you doing with the Cloud ?
Thanks to Ben Mendossa and AOTMP for the post !